Terms of service

GENERAL TERMS AND CONDITIONS

cserkeszbazar.hu

Effective date: 4 October 2026

Introduction

Please read our General Terms and Conditions carefully, as by placing your order you accept them.

If you have any questions regarding the use of our webshop, the purchasing process, the products we sell, or our General Terms and Conditions, please contact us at the following:

Our company details

Company name: GEDOMI Kft.
Registered address: 1112 Budapest, Süveg utca 4/a., Hungary
Postal address: 1095 Budapest, Soroksári út 110-112., Building C, 1st floor, Hungary
Tax number: 25518456-2-43
EU VAT number: HU25518456
Company registration number: 01-09-279778
Registering authority: Budapest Metropolitan Court of Registration
Representative: Gergely Kovácsházi
Website: https://cserkeszbazar.hu
E-mail: info@cserkeszbazar.hu
Phone: +36 30 161 7021

Hosting provider details

Company name: Shopify International Ltd.
Address: 2nd Floor, Victoria Buildings, 1-2 Haddington Road, Dublin 4, D04 XN32, Ireland
Company registration number: 560826
Tax number: IE3452302HH
Website: www.shopify.com

Definitions

Parties: The Seller and the Consumer/Business together.

Consumer: A natural person of legal age acting outside their trade, business or profession. As of 1 March 2026, a micro, small or medium-sized enterprise (SME) that acquires goods outside its trade or business, for its own use, through a retail channel, shall also qualify as a Consumer for the purposes of warranty obligations — regardless of whether it accounts for the goods in its economic activity. However, SMEs do not qualify as consumers under the Civil Code and therefore do not have the right of withdrawal without reason.

Consumer contract: A contract where one party qualifies as a Consumer.

Warranty: In the case of a Consumer contract, as defined by the Civil Code: warranty voluntarily assumed beyond statutory obligations for the proper performance of the contract; or mandatory statutory warranty.

Contract: A sales contract concluded between the Seller and the Consumer/Business via the webshop and e-mail.

Distance contract: A consumer contract concluded within the framework of a distance sales system organised for the supply of the goods or services covered by the contract, without the simultaneous physical presence of the parties, using exclusively means of distance communication.

Goods: Movable property available for sale in our webshop.

Purchase price: The consideration payable for the goods.

Business: A person acting in the course of their trade, business or profession.

Webshop: Our online store where the contract is concluded.

Applicable legislation

  • Act CLV of 1997 on Consumer Protection
  • Act LXXVI of 1999 on Copyright
  • Act CVIII of 2001 on Certain Issues of Electronic Commerce Services and Information Society Services
  • Government Decree 151/2003 (IX.22.) on mandatory warranty for durable consumer goods
  • Act CXII of 2011 on the Right to Informational Self-Determination and Freedom of Information
  • Act V of 2013 – Civil Code
  • Government Decree 19/2014 (IV.29.) NGM on the procedural rules for handling warranty and guarantee claims
  • Government Decree 45/2014 (II.26.) on the detailed rules of contracts between consumers and businesses
  • Government Decree 373/2021 (VI.30.) on the detailed rules of contracts for the sale of goods and the supply of digital content between consumers and businesses
  • Regulation (EU) 2016/679 of the European Parliament and of the Council (GDPR)
  • Regulation (EU) 2018/302 of the European Parliament and of the Council on geo-blocking

Scope and acceptance of the GTC

In addition to the applicable legislation, the content of the contract to be concluded is also governed by these General Terms and Conditions. These summarise the rights and obligations of both parties, the conditions for concluding the contract, the payment and collection terms, deadlines, and liability rules.

By placing an order, you accept our General Terms and Conditions, which form part of the contract to be concluded.

Language and form of the contract

The language of the contract is Hungarian. An English translation is provided for convenience; in the event of any discrepancy, the Hungarian version shall prevail. These General Terms and Conditions and all contracts concluded hereunder are governed by Hungarian law in all respects.

The contract is concluded upon placing the order and accepting these General Terms and Conditions.

Prices

Prices are in Hungarian Forints (HUF). Our company is VAT-registered; all prices are gross prices inclusive of VAT. Prices do not include delivery costs or any cash-on-delivery fee; these are shown separately at checkout before you finalise your order. We reserve the right to change prices; a price change does not apply to orders that have already been confirmed.

Complaints and legal remedies

Consumers may submit complaints regarding the goods or our activities at the following contact:

E-mail: info@cserkeszbazar.hu

Complaints may be submitted primarily in writing, and in certain cases verbally. Verbal complaints will be investigated immediately where possible. If the Consumer disagrees with how the complaint is handled, or immediate investigation is not possible, we will record the complaint in writing and provide the Consumer with a copy. Written complaints will be responded to within 30 days. If a complaint is rejected, we are obliged to provide reasons. Complaints received by phone or other electronic means of communication must be assigned a unique identifier.

If the Consumer refuses to provide data or sign the record, we are relieved of the obligation to provide a written response.

The complaint record must contain:

  • Place, method and time of the complaint
  • Consumer's name, address or e-mail address, contact details
  • Detailed description of the complaint, with a list of documents and evidence
  • Our position on the complaint, if immediate investigation is possible
  • Place and time of recording
  • Signature of the person recording and — if in person — of the Consumer
  • Unique identifier of the complaint (for complaints submitted by phone or electronic means)

We retain complaint records and copies of responses for 5 years and make them available to supervisory authorities upon request.

If we reject a complaint, we inform the Consumer in writing which authority or Conciliation Board they may turn to. This notice shall include the details of the competent authority and the Conciliation Board of the Consumer's place of residence or domicile, and our position on the use of the Conciliation Board procedure.

If the dispute between us and the Consumer cannot be resolved by negotiation, the following remedies are available:

Consumer protection authority proceedings

In case of a violation of consumer rights, the Consumer may file a complaint with the National Trade and Consumer Protection Authority (NKFH) or the district office of their place of residence. Contact: http://jarasinfo.gov.hu/

Court proceedings

The Consumer may enforce claims arising from a dispute before a court under Act V of 2013 – Civil Code and Act CXXX of 2016 – Code of Civil Procedure.

Conciliation Board proceedings

If we reject a Consumer complaint, the Consumer may turn to the Conciliation Board competent for their place of residence or domicile. A prerequisite for initiating proceedings is that the Consumer has attempted to resolve the dispute directly with us.

We are subject to a cooperation obligation: we must submit a written response to the Conciliation Board's request and participate in the hearing.

If our registered office or establishment is located outside the county of the competent Conciliation Board, our cooperation obligation is limited to offering a written settlement proposal.

Failure to comply may result in a consumer protection fine of HUF 15,000–500,000 for SMEs, and up to 5% of annual net revenue (maximum HUF 500,000,000) for large companies with annual net revenue exceeding HUF 100,000,000.

The Conciliation Board may issue a binding decision — even without a submission declaration — if the Consumer's claim does not exceed HUF 250,000 and the claim is well-founded.

To initiate Conciliation Board proceedings, the Consumer must submit a written request to the President of the competent Board. The request must include:

  • Consumer's name, place of residence/domicile, contact details
  • Name and registered address of the company concerned
  • Consumer's position and supporting evidence
  • Statement that the Consumer has attempted direct resolution with the company
  • Statement that no other Conciliation Board proceedings have been initiated, no mediation has been started, no claim has been filed in court, and no payment order has been requested
  • The requested decision
  • Consumer's signature

Any document referred to as evidence must be attached (the company's written rejection notice, or if unavailable, written evidence of the attempted resolution).

If a representative acts on behalf of the Consumer, a power of attorney must be attached.

Further information: http://www.bekeltetes.hu

Competent Conciliation Boards:

Baranya County Conciliation Board
(Jurisdiction: Baranya, Somogy, Tolna counties)
Address: 7625 Pécs, Majorossy Imre u. 36.
Phone: 06-72-507-154
E-mail: info@baranyabekeltetes.hu; kerelem@baranyabekeltetes.hu
Website: www.baranyabekeltetes.hu

Borsod-Abaúj-Zemplén County Conciliation Board
(Jurisdiction: Borsod-Abaúj-Zemplén, Heves, Nógrád counties)
Address: 3525 Miskolc, Szentpáli u. 1.
Postal address: 3501 Miskolc, Pf. 376.
Phone: 06-46-501-090
E-mail: bekeltetes@bokik.hu
Website: www.bekeltetes.borsodmegye.hu

Budapest Conciliation Board
(Jurisdiction: Budapest)
Address: 1016 Budapest, Krisztina krt. 99.
Postal address: 1253 Budapest, Pf. 10.
Phone: 06-1-488-2131
E-mail: bekelteto.testulet@bkik.hu
Website: www.bekeltet.bkik.hu

Csongrád-Csanád County Conciliation Board
(Jurisdiction: Csongrád-Csanád, Bács-Kiskun, Békés counties)
Address: 6721 Szeged, Párizsi krt. 8-12.
Phone: 06-62-554-250 ext. 118
E-mail: bekelteto.testulet@csmkik.hu
Website: www.bekeltetes-csongrad.hu

Fejér County Conciliation Board
(Jurisdiction: Fejér, Komárom-Esztergom, Veszprém counties)
Address: 8000 Székesfehérvár, Hosszúsétatér 4-6.
Phone: 06-22-510-310
E-mail: bekeltetes@fmkik.hu
Website: www.bekeltetesfejer.hu

Győr-Moson-Sopron County Conciliation Board
(Jurisdiction: Győr-Moson-Sopron, Vas, Zala counties)
Address: 9021 Győr, Szent István út 10/A.
Phone: 06-96-520-217
E-mail: bekeltetotestulet@gymskik.hu
Website: www.bekeltetesgyor.hu

Hajdú-Bihar County Conciliation Board
(Jurisdiction: Hajdú-Bihar, Jász-Nagykun-Szolnok, Szabolcs-Szatmár-Bereg counties)
Address: 4025 Debrecen, Vörösmarty u. 13-15.
Phone: 06-52-500-710
E-mail: bekelteto@hbkik.hu
Website: www.hbmbekeltetes.hu

Pest County Conciliation Board
(Jurisdiction: Pest county)
Address: 1055 Budapest, Balassi Bálint utca 25. Floor IV/2.
Postal address: 1364 Budapest, Pf.: 81.
Phone: 06-1-792-7881
E-mail: pmbekelteto@pmkik.hu
Website: www.pestmegyeibekelteto.hu

Online dispute resolution platform

The European Commission's online dispute resolution platform allows Consumers to resolve disputes arising from online purchases without court proceedings, after registration:
https://webgate.ec.europa.eu/odr/main/?event=main.home.show&lng=EN

Copyright

Our website constitutes a copyrighted work under Act LXXVI of 1999. All parts of the website are protected by copyright. Unauthorised use of images, texts, software or graphic elements found on our website is prohibited. Materials may only be reproduced with the written consent of the rights holder (GEDOMI Kft.), with source attribution.

Partial invalidity and code of conduct

If any provision of these General Terms and Conditions is legally deficient or invalid, the relevant statutory provisions shall apply to that part. The remainder of the contract shall remain valid.

We have no code of conduct under the Act on the Prohibition of Unfair Commercial Practices towards Consumers.

Technical protection and digital content

The servers providing our website data have an availability of over 99.9% per year. All data is continuously backed up and can be restored if needed. Data is stored in MySQL or MSSQL databases with appropriate encryption and hardware-based coding support.

Product descriptions

Information about the products available for sale can be found on the individual product pages.

Data entry errors and liability for data accuracy

Before finalising your order, you have the opportunity to correct any data you have entered. You are responsible for the accuracy of the data provided. We issue invoices based on this data. By placing your order, you acknowledge that we are entitled to pass on any costs or damages arising from incorrectly entered data. We exclude liability for non-performance caused by incorrect data entry. If the e-mail address provided is incorrect or your inbox is full, delivery of the confirmation may fail, which may prevent the contract from being concluded.

Procedure in the event of an incorrect price

We exclude liability for obviously incorrect prices displayed despite all due care, or as a result of a technical malfunction.

An obviously incorrect price includes:

  • HUF 0
  • A price with an incorrectly applied discount (e.g. original price: HUF 3,000, discount: 20%, discounted price: HUF 500 — the correct price should be HUF 2,400)

In the event of an incorrect price, we will notify you and offer the option to purchase at the correct price. You may choose to order at the correct price or withdraw without consequence.

Using our webshop

Our webshop allows you to browse products and place orders online. Products are organised by category and can also be searched by keyword.

To purchase a product, add it to the cart. You can review and edit the contents of your cart before proceeding. To place your order, proceed to checkout. If you do not have an account, you will need to register. Required information: name, address, billing address, e-mail address, phone number, password.

You are responsible for the security of your login credentials and must notify us if your account is misused.

Before confirming your order, you can review all details on the order summary page.

Finalising your order

By clicking "Place order", you finalise your order and receive a confirmation both on the website and by e-mail. If you notice an error in the confirmation e-mail, please notify us immediately within 24 hours.

The information on our website does not constitute an offer on our part — you are the offeror.

By clicking "Place order", you acknowledge that your offer is binding and entails a payment obligation. If we do not confirm your offer within 48 hours, you are released from your offer.

Order processing and contract conclusion

You may place an order at any time. You will receive an automatic confirmation of receipt, which does not constitute acceptance of your offer. If you do not receive an automatic confirmation within 24 hours, please notify us.

The contract is concluded when we send a second confirmation e-mail accepting your offer.

Payment

Card payment: Online, securely, by bank card when finalising the order. Card payments are processed by Shopify Payments; we do not see or store your card details. The purchase price is charged when the order is placed.

Cash on delivery (GLS): The purchase price is paid on receipt of the parcel, to the GLS courier or at the pick-up point. Any cash-on-delivery fee will be shown at checkout before you finalise your order.

For personalised products (see "Custom-made products"), we may require advance online payment.

Delivery and collection

GLS courier – home delivery: The parcel is delivered to the delivery address you provide in Hungary.

GLS ParcelShop and parcel locker: The parcel is delivered to the GLS ParcelShop or parcel locker selected when ordering; GLS will notify you of its arrival.

In-person collection: By prior appointment at our postal address (1095 Budapest, Soroksári út 110-112., Building C, 1st floor), or at events announced by us. We will notify you by e-mail when your order is ready for collection. The order confirmation or order number is required for collection.

Delivery time and cost: For goods in stock, delivery takes 1–2 working days from dispatch. The delivery fee depends on the delivery method and the contents of the order, and is shown at checkout before you finalise your order. No delivery fee is charged for in-person collection.

Receiving the parcel: Please inspect the parcel upon delivery, if possible in the presence of the courier. If there are signs of tampering or damage, please draw up a damage report and notify us without delay at info@cserkeszbazar.hu. Reporting damage that occurred in transit does not affect the Consumer's warranty rights.

Custom-made products

Some products in our webshop are made individually according to the details, text or other requests provided by the Consumer (e.g. Team name badge, Team number badge, Name strip patch, and T-shirts and sweatshirts that can be personalised in the webshop – the product page indicates this). These products are not available from pre-made stock and are produced exclusively for the individual customer.

A minimum order quantity applies to some custom-made products (Name strip patch, Team name badge, Team number badge: at least 20 pieces), as stated on the product page.

The production time of custom-made products is as stated on the product page (for example 10–15 working days for Team name and Team number badges); delivery time is in addition to this.

The Consumer is responsible for the accuracy of the text, name, number, graphics, colour and size provided; please check them before placing your order. We accept no liability for errors in the data provided, but will notify you before production begins if we notice one.

The right of withdrawal does not apply to custom-made products (see "Right of withdrawal"). Warranty and guarantee rights in respect of defective performance remain unaffected.

Back-order products and out-of-stock items

Some of our products can be ordered even when out of stock (back-order products). This is indicated on the product page ("Out of stock, available on back order"). For such products, dispatch takes place after the product has been obtained or produced; we will inform you of the expected delivery time on the product page or in the order confirmation.

If an order contains several items and some of them are back-order products, we will fulfil the order – unless otherwise agreed – in a single shipment once the last item is available. The Consumer may request that the order be delivered in parts; any additional cost (e.g. a second delivery fee) is borne by the Consumer.

If a back-ordered product cannot be obtained within the fulfilment deadline, we will notify the Consumer without delay and, at the Consumer's choice, offer an extended deadline or refund the purchase price already paid.

Fulfilment deadline

The general deadline for fulfilling an order is a maximum of 30 days from the confirmation of the order. For goods in stock, dispatch generally takes place within 1–3 working days of confirmation; the longer deadlines set out above apply to custom-made and back-order products. If we do not fulfil the order within the set time, you are entitled to set an additional deadline. If we fail to perform within the additional deadline, you are entitled to withdraw from the contract.

Reservation of rights

If you previously ordered goods from us but did not accept them on delivery (except where you exercised your right of withdrawal), or the parcel was returned to us marked "not collected", we will fulfil a new order only if the purchase price and delivery costs are paid in advance.

We may withhold dispatch of the parcel until we have confirmed that the purchase price has been successfully paid (for card payments). If a cash-on-delivery parcel is refused, we are entitled to pass on the cost of delivery and return to the Consumer, unless the Consumer has exercised the right of withdrawal. If the purchase price has not been paid in full, we will notify the Consumer accordingly.

Sales outside Hungary

We currently deliver ordered goods to addresses in Hungary. Customers located outside Hungary may also order if they request delivery to an address in Hungary or in-person collection. These General Terms and Conditions apply to such purchases as well. The language of communication and purchase is Hungarian.

For online payments, payment is made in Hungarian Forints.

Consumer information pursuant to Government Decree 45/2014 (II.26.)

Right of withdrawal

A Consumer, as defined under Section 8:1(1)(3) of the Civil Code, is exclusively a natural person acting outside their trade, business or profession. Legal entities do not have the right of withdrawal without reason.

The Consumer has the right to withdraw from the contract within 14 days of receiving the goods, without giving any reason, pursuant to Section 20 of Government Decree 45/2014 (II.26.). The Consumer may also exercise the right of withdrawal in the period between the conclusion of the contract and the receipt of the goods.

However, certain products in our webshop are made exclusively on the basis of the Consumer's individual order. The right of withdrawal does not apply to products that are not pre-made and were produced according to the Consumer's instructions or express request, or that are clearly personalised, pursuant to Article 29(1)(c) of Government Decree 45/2014 (II.26.). Such products in our webshop are: Team name badge, Team number badge, Name strip patch, and personalised T-shirts and sweatshirts (made with text, names or graphics provided by the customer). By placing an order for any such product, the Consumer expressly acknowledges and accepts that the right of withdrawal cannot be exercised for that item. This exclusion applies only to the made-to-order items; all other products offered in our webshop – for example scout uniforms, neckerchiefs, badges, books, camping equipment – remain subject to the standard 14-day right of withdrawal.

Withdrawal is exercised by a clear written statement (e-mail to info@cserkeszbazar.hu) or using the model withdrawal form in Annex 2 of Government Decree 45/2014 (II.26.). The Consumer may also use the online withdrawal function in the webshop. Withdrawal is timely if the statement is sent within the 14-day period. The burden of proof lies with the Consumer. We confirm receipt of the withdrawal electronically.

Upon valid withdrawal, we refund the full amount paid, including standard shipping costs, within 14 days of receiving the withdrawal notice. We are not obliged to refund the excess cost of a non-standard shipping method. Refunds use the same payment method as the original transaction unless otherwise agreed; no additional fees apply. We may withhold the refund until we have received the returned goods or proof of return.

The Consumer must return the goods no later than 14 days after notifying us of withdrawal. The direct cost of return shipping is borne by the Consumer. Please return the goods to: GEDOMI Kft., 1095 Budapest, Soroksári út 110-112., Building C, 1st floor, Hungary. Please notify us of your intention to return the goods in advance at info@cserkeszbazar.hu. We do not accept cash-on-delivery or postage-due returns.

The Consumer is liable for any diminished value of the goods resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.

Other cases where the right of withdrawal cannot be exercised (in addition to made-to-order products):

  • Sealed goods not suitable for return due to health or hygiene reasons, unsealed after delivery
  • Perishable goods or goods with a short shelf life
  • Sealed audio/video recordings or computer software unsealed after delivery
  • Digital content not supplied on a physical medium, if supply began with the Consumer's prior express consent
  • Services fully performed before the withdrawal period expires, with the Consumer's prior express consent
  • Newspapers, periodicals or magazines (except subscription contracts)
  • Goods inseparably mixed with other goods after delivery
  • Contracts concluded at public auctions
  • Accommodation, car rental, catering, leisure services with a specific performance date
  • Urgent repair or maintenance services explicitly requested by the Consumer

Implied warranty, product warranty, guarantee — for consumer contracts

This section has been prepared pursuant to Section 9(3) of Government Decree 45/2014 (II.26.), using Annex 3 of the same Decree. It applies exclusively to purchasers who qualify as Consumers.

Implied warranty

When can you assert an implied warranty claim?

You may assert an implied warranty claim against us in the event of defective performance, in accordance with the Civil Code and Government Decree 373/2021 (VI.30.).

What rights do you have under implied warranty?

You may request repair or replacement, unless the option you choose is impossible or would impose a disproportionate cost on us. If repair or replacement is not available, you may request a proportionate reduction in the price or withdraw from the contract.

You may switch from one implied warranty remedy to another, but you bear the cost of the switch unless it was justified or caused by us.

What is the deadline for asserting implied warranty claims?

You must report the defect promptly upon discovery, and no later than 2 months after discovery. Implied warranty rights cannot be asserted after 2 years from the date of performance.

Within 1 year of performance, it is presumed that a defect discovered existed at the time of performance, unless this presumption is incompatible with the nature of the goods or the defect. After 1 year, you must prove that the defect existed at the time of performance.

Against whom can you assert implied warranty claims?

Against us.

Product warranty

When can you assert a product warranty claim?

In the event of a defect in movable goods, you may choose to assert either an implied warranty or a product warranty claim.

What rights do you have under product warranty?

You may only request repair or replacement of the defective goods.

When is a product defective?

A product is defective if it does not meet the quality requirements in force at the time it was placed on the market, or if it does not have the properties described by the manufacturer.

What is the deadline for asserting product warranty claims?

2 years from the date the product was placed on the market by the manufacturer. After this period, you lose this right.

Against whom and under what conditions can you assert product warranty claims?

Only against the manufacturer or distributor of the goods. You must prove the defect.

When is the manufacturer/distributor exempt from product warranty liability?

If they can prove that:

  • The defect was not recognisable according to the state of science and technology at the time of placing on the market
  • The defect results from the application of a statutory or mandatory regulatory requirement
  • The product was not manufactured or distributed in the course of their business activity

Note: the same defect cannot be asserted simultaneously under both implied warranty and product warranty.

Guarantee

When can you assert a guarantee claim?

In the event of defective performance, we are obliged to provide a mandatory guarantee under Government Decree 151/2003 (IX.22.) for new durable consumer goods listed in Annex 1 of that Decree, where the purchase price reaches HUF 10,000.

The mandatory guarantee also extends to micro, small and medium-sized enterprises that acquire the goods for their own use, through a retail channel, outside their business activity.

Duration of the guarantee:

  • Purchase price from HUF 10,000 up to HUF 250,000: 2 years
  • Purchase price above HUF 250,000: 3 years

Failure to assert rights within these periods results in forfeiture.

Guarantee certificate

For products below HUF 100,000, a guarantee certificate is not mandatory, but an obligation to inform remains. The guarantee certificate must include: the serial number or, if unavailable, another product identifier (e.g. article number); the date of the contract; the date of handover or commissioning.

Guarantee claims may be submitted at our registered office, any of our premises, branches, or directly at repair services listed on the guarantee certificate.

Guarantee procedure

We will endeavour to complete repairs under guarantee within 15 days from the date of receipt. If repair or replacement takes longer than 15 days, we will inform the Customer of the expected timeframe.

If it is established during the first repair that the goods cannot be repaired, we must replace them within 8 days. If replacement is not possible, we must refund the purchase price within 8 days.

If we are unable to repair the goods within 30 days, and the Customer does not agree to a later repair, we must replace the goods within 8 days of the deadline. If replacement is not possible, we must refund the purchase price within 8 days.

Three-working-day replacement claim

If the Consumer reports a malfunction within 3 working days of purchase or commissioning that prevents normal use, we may not investigate the cause or invoke disproportionate cost, and must replace the goods within 8 days. If replacement is not possible, we must refund the purchase price immediately.

If the goods malfunction for the third time after repair, the Customer may:

  • Request further repair, or
  • Request a proportionate reduction of the purchase price, or
  • Have the goods repaired at our expense

If the Customer does not exercise these rights or does not make a statement, we must replace the goods within 8 days. If replacement is not possible, we must refund the purchase price within 8 days.

When are we exempt from guarantee obligations?

If we prove that the defect arose after performance.

Relationship between guarantee and warranty rights

The guarantee operates alongside warranty rights. The burden of proof is more favourable to the Consumer under guarantee. Our voluntary guarantee commitments within the mandatory guarantee period may not impose conditions less favourable to the Consumer than the mandatory guarantee rules.

Note: the same defect cannot be asserted simultaneously under implied warranty and guarantee, or under product warranty and guarantee. Guarantee rights are independent of warranty rights.

Implied warranty, product warranty, guarantee — for non-consumer purchasers

Implied warranty

Non-consumer purchasers may request repair or replacement, unless the chosen remedy is not feasible or would impose a disproportionate cost on us. If repair or replacement is not available or not requested, they may request a proportionate price reduction or, as a last resort, withdraw from the contract.

The deadline for asserting implied warranty rights is 1 year from the date of performance.

Product warranty and guarantee

Non-consumer purchasers are not entitled to mandatory product warranty or guarantee, unless we voluntarily provide a guarantee, or the manufacturer extends their guarantee to non-consumer purchasers.

By accepting these General Terms and Conditions, the purchaser consents to receiving information electronically.