Refund policy

RETURNS AND REFUNDS INFORMATION

cserkeszbazar.hu · Effective from 4 October 2026

This notice summarises our General Terms and Conditions (GTC). In the event of any discrepancy, the GTC shall prevail. This notice, the GTC and all contracts concluded hereunder are governed by Hungarian law in all respects.

1. Withdrawal within 14 days (for consumers)

  • As a consumer, you may withdraw from your purchase without giving any reason within 14 days of receiving the goods. You may also send your withdrawal statement between the conclusion of the contract and the receipt of the goods.
  • You can notify us of your withdrawal via the online withdrawal function, by e-mail (info@cserkeszbazar.hu), or by using the model withdrawal form provided in the GTC. We will confirm your withdrawal by e-mail.
  • The right of withdrawal applies to natural persons qualifying as consumers; it does not apply to businesses.

2. When there is no right of withdrawal

  • Custom-made, personalised products: Team name badge, Team number badge, Name strip patch, and personalised T-shirts and sweatshirts (made with text, names or graphics provided by the customer). These items are not available from pre-made stock and are produced exclusively for the individual customer.
  • Other statutory exceptions listed in the GTC (e.g. sealed goods that cannot be returned for health or hygiene reasons once opened).
  • The right of withdrawal applies to all other products in our webshop (e.g. scout uniforms, neckerchiefs, badges, books, camping equipment).

3. Returning the goods

  • Please return or hand over the goods within 14 days of notifying us of your withdrawal at the following address: GEDOMI Kft., 1095 Budapest, Soroksári út 110-112., Building C, 1st floor, Hungary. For in-person drop-off, please arrange an appointment in advance.
  • The direct cost of returning the goods is borne by the customer.
  • We cannot accept parcels sent cash on delivery or with postage due.
  • Please return the goods complete and, if possible, in their original packaging. The customer is liable for any diminished value resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.

4. Refunds

  • We will refund the purchase price, as well as the delivery fee for the standard (cheapest) delivery method, within 14 days of learning of your withdrawal.
  • The refund is made using the payment method you used. For card payments, to your card; for cash-on-delivery orders, by bank transfer (for which we will ask for your bank account number). Depending on your bank, a card refund may take several days to appear.
  • We may withhold the refund until we have received the goods back or you have provided proof that you sent them back.
  • We do not refund the additional cost of a delivery method more expensive than the cheapest standard option chosen by you.

5. Defective, damaged or non-conforming goods

  • Please inspect the parcel upon delivery. If there are signs of tampering or damage, draw up a damage report with the courier and notify us without delay.
  • In the event of defective performance, you are entitled to remedies for lack of conformity (repair, replacement, price reduction and, as a last resort, withdrawal) as provided by law, for 2 years from delivery. Please report the defect without delay after discovering it, and at the latest within 2 months.
  • For durable consumer goods covered by the relevant decree and with a purchase price above HUF 10,000, mandatory statutory warranty also applies (2 years; 3 years above HUF 250,000).
  • If a custom-made product differs from the details you provided (manufacturing defect), we will repair or remake it free of charge. The customer is responsible for the accuracy of the text, name, number or graphics provided; please check them before placing your order.

6. Back-order products

If a back-ordered product cannot be obtained within the delivery deadline, we will notify you without delay and, at your request, refund the purchase price already paid in full.

7. Contact and complaints

You can submit your withdrawal, claim or complaint at info@cserkeszbazar.hu, or reach us by phone at +36 30 161 7021. Information on complaint handling, conciliation boards and further legal remedies can be found in the GTC.

GEDOMI Kft. · 1112 Budapest, Süveg utca 4/a., Hungary · Tax number: 25518456-2-43 · Company registration number: 01-09-279778